How To Create And Manage Support Requests Within The Client Area

Car Dealer Chatbots

Creating a Support Request is done by clicking the “Contact Us” button at the top of any page. You may also click the “Open Ticket” tab located on the Navigation Bar or the blue “Open New Ticket” button on the right. Lastly, you may send us an email, using the same email address registered on file, and a Support Ticket will be automatically created for you. You will be notified via email after one of our staff members has replied to your request and after you update or close the Support Ticket.

The subject box should describe your Support Request. All past support tickets are filed for easy access should you need to review a past issue.

Choose the Department related to your request. Choose the service this ticket is related to.

Please describe the issue and how we can assist in the body of the message. Attach all files, compressed files, and/or images via the attachments section of the Support Ticket. Once you press save your Support Ticket is created and automatically sent to one of our staff members. You may reply or close the Support Ticket at any time. You may also access all prior Support Tickets under the “Support” tab on the Navigation Bar.

Step 1 - First, type your question in the search window to search our knowledgebase articles

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Step 2 - If you still need help after reading our articles, click "Contact Us" at the top of any page

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Step 3 - You can also click the "Open Ticket" text link in the middle of the nav bar

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Step 4 - Complete the form and attach any relavent files to the bottom of the ticket - press the green "Submit" button

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Step 5 - Your "Support Ticket" is created. A copy of the ticket is emailed to you and a member of our Staff is notified

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Step 6 - Click the geen "Tickets" button to enter your Support Area and view your "Support Tickets"

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Step 7 - You can "Close" or "Reply" to any "Support Ticket" you have listed in your Support Area

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Step 8 - You can also view your "Support Tickets" by clicking the "Tickets" text link under the "Support" tab

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Publisher: Chatbots Systems
Date Published:
Date Modified: September 1, 2019